Located in the Île-de-France region, not far from the By Charlot greenhouses, the Factory is where the brand's plants and other products are prepared before delivery. In this 1000m² space, no fewer than seventeen expert artisans work in shifts every day. For optimal coordination, communication is constant with the greenhouse and office teams, located nearby. At By Charlot, team spirit is an essential factor for cohesion, good understanding, and achieving goals.

Upon arrival, the plants, pots, candles, and accessories are carefully arranged to ensure efficient organization and minimize delivery times. Throughout the day, the artisans review pending orders.