FAQ

- Small pot: 8 cm diameter, 8 cm high

- Standard pot: 10 cm diameter, 10 cm high

- Large pot: 14 cm diameter, 14 cm high

- Extra large pot: 18 cm diameter, 18 cm height

- XXL size pot: 24 cm diameter, 24 cm height

Small: approx. 300g

Standard: approx. 700g

Large: between 1.5kg and 2.3kg

Very large: from 5 to 5.5kg

XXL: From 7 to 7.5kg

By Charlot promo codes are eligible on our website and in shop. They are not eligible in the corner or at a retailer.

To use your discount code, simply enter it in the dedicated box when you validate your basket.

Once your order has been validated and prepared, you can no longer modify it. In the event of a problem, please contact our customer service team as soon as possible by telephone or e-mail (hello@bycharlot.com) to find a solution.

It may have slipped into your spam folder. If not, you can refer to your customer area where you will find all your orders:

Log in here with the e-mail address you used when you placed your order, and register as a new customer if you have never logged in to your customer area before...

If you are absent at the time of delivery, the carrier will leave a note or contact you to schedule a new delivery.

In the event of a delivery problem or delay, you will find the tracking number for your order in the order confirmation email or directly in your customer account.

If the parcel is displayed as ‘Delivered’ on the carrier's website but you have not received it, please contact our customer service by email at help@bycharlot.com.

No invoice is included in our parcels. If you are looking for your invoice, you will find it in your customer area:

Log in to account with the email address you used when placing your order and register as a new customer if you have never logged in to your customer area before.

We're really sorry about this. Please contact us at help@bycharlot.com and we'll suggest a solution.

Don't forget to include your order number.

Our plants are carefully packaged so that they travel with complete peace of mind. Our plants can remain in their packaging for up to 2/3 days. Once received, you need to remove the packaging, protective film and tissue paper to allow your plant to breathe.

You may cancel your order at any time by writing to us by e-mail until your plant has been delivered to our carrier. We will then refund your order in full, including delivery costs.

If your plant is in the process of being delivered or has already been delivered, we will unfortunately not be able to refund or exchange it.

For all products such as accessories, herbariums and fragrances, you have the standard right of withdrawal, i.e. 14 working days. The product must be returned to the following address

BY CHARLOT - FLUX TENDUS

5 RUE DES TANNEURS

35830 BETTON

in the same condition as it was sent, i.e. new and undamaged.

Each variety needs different care. To help you look after yours, please refer to the care instructions on each product page.

Light :

Light is essential to the well-being of all our plants, which also have a hard time tolerating shady areas. Place them in a bright room, avoiding direct sunlight. In winter, keep them away from radiators. In spring and summer, they will appreciate a natural fertiliser.

The right watering :

The frequency of watering depends on a number of factors (species, season, temperature...), but above all our plants fear excess water. Water them in small doses and allow the soil to dry out thoroughly before watering again.

Clean your pot with a soft, slightly damp cloth. Leave to dry in the open air. Maintenance is by hand only: do not put in the dishwasher. Beware of knocks, as metal can be prone to scratches.